What is Mountern India’s Return Policy? How does it work?
Mounter India’s returns policy gives you an option to return items purchased for any reason within the specified return period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
How does return works PICK UP:
We offer a free pick up service. You will see a pickup option when you submit a return request. During Pick Up, our delivery agent may do a quality check on the return. If the picked up product does not pass the quality check, we shall ship it back to you
The following EXCEPTIONS and RULES apply to this Policy
a) All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. jeans must be packed in the original jeans packaging)
b) Mountern will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Mountern would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
To return a product to Mountern India, please follow these steps:
You have to login to your account on https://mountern.in / www.mountern.com and follow the steps:
a) Go to “My Accounts” on the top right of your screen
b) Click on “My Order”
c) Create a Return Request and click on “Return” button
d) Follow the instruction on the page and make a note of Return ID
How long would it take me to receive the refund of the returned product?
Payments made via Credit Cards, Debit Card, Net Banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.
How do I return multiple products from a single order?
You can select multiple Items need to be returned from a single order. Go to My Orders, select an Order and then select the required items need to be returned.
Does Mountern India pick up the product I want to return from my location?
