FAQs

SHOPPING, ORDERING AND SHIPPING

  • How do I check the status of my order?

Tap on the “Track my Order” icon on the bottom right of the website to check on Order status.

  • How can I check if Order can be delivered to my PIN Code?

You can find out using the courier serviceability tool available on the product page. Please enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

  • How orders are placed delivered to me?

All orders placed are dispatched through our courier partner Delivery.

  • Does Mountern India deliver products outside India?

No. At this point, we deliver products only within India.

  • How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area PINCODE is serviceable, you will receive a communication from our end.

  • I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

a. Please do not use the item for which claim is being raised.

b. You may be required to share a short description of the case (A few questions will be asked to help us understand the scenario)

c. The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

d. The refund for prepaid / Cash on delivery orders will be done after the investigation You may not be liable to get a refund in case you fail in any of the below mentioned scenarios:

i. Failure to provide adequate information about the case.

ii. Failure to provide snapshots of the packet and box(if any)

iii. If a pilferage delivery was received, pilferage claims must be made the same day.

iv. You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end

v. You have used the item for which claim was raised.

CANCELLATIONS & MODIFICATION

  • What is Mountern India’s Cancellation Policy?

You can cancel an order until it is under packed status on “Track my Order”. As soon as the order is cancelled, we refund the amount paid for the order into the same Payment mode.

  • How do I cancel my Order?

You have to login to your account on https://mountern.in / www.mountern.com and follow the steps:

a) Click on “My Account” on the top right of your screen

b) Select the Order item you want to cancel

c) Click on the CANCEL button

d) Your order has been cancelled

  • Can I modify the shipping address of my order after it has been placed?

Sorry, that is not possible as the details for the delivery is already shared with our logistic partner. In such scenario, you can always cancel your order before it has been packed and place a new order with new address and mobile numbers.

  • When will I receive my refund?

Payments made via Credit Cards, Debit Card, Net Banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.

RETURNS

  • What is Mountern India’s Return Policy? How does it work?

Mounter India’s returns policy gives you an option to return items purchased for any reason within the specified return period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

  • How does return works PICK UP:

We offer a free pick up service. You will see a pickup option when you submit a return request. During Pick Up, our delivery agent may do a quality check on the return. If the picked up product does not pass the quality check, we shall ship it back to you.

  • The following EXCEPTIONS and RULES apply to this Policy:

a) All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. jeans must be packed in the original jeans packaging)

b) Mountern will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Mountern would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

  • To return a product to Mountern India, please follow these steps:

You have to login to your account on https://mountern.in / www.mountern.com and follow the steps:

a) Go to “My Accounts” on the top right of your screen

b) Click on “My Order”

c) Create a Return Request and click on “Return” button

d) Follow the instruction on the page and make a note of Return ID

  • How long would it take me to receive the refund of the returned product?

Payments made via Credit Cards, Debit Card, Net Banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.

  • How do I return multiple products from a single order?

You can select multiple Items need to be returned from a single order. Go to My Orders, select an Order and then select the required items need to be returned.

  • Does Mountern India pick up the product I want to return from my location?

Yes, we provide product Pick Up facility.

SIGN UP AND LOGIN

How do I create an account on Mountern Website ? Please follow the below step to create an account:

a) Go to https://mountern.in / www.mountern.com

b) On the top right corner of screen click on the profile icon and select “Login/Register”

c) Click on “Sign Up” option at the bottom

d) Enter the required details and click on “REGISTER”

  • How do I login on Mountern India?

Please follow the below step to Login:

a) Go to  https://mountern.in / www.mountern.com

b) On the top right corner of screen click on the profile icon and select “Login/Register”

c) Enter your Email ID and Password

d) Click on “LOG IN”

  • How do I recover account details over the website?

a) Go to https://mountern.in / www.mountern.com

b) On the top right corner of screen click on the profile icon and select “Login/Register”

c) Click on “Forget Password”

d) Enter you Email Address and you will receive the details to reset your password on the registered email address

Do I need to provide email to create an account on Mountern India Website?

You can Login on Mountern India by your Email address, Facebook account or Gmail Account

PAYMENTS

  • How can I pay for my order at Mountern India?

You can make the payments by below mentioned options:

a) Credit Card

b) Debit Card

c) Net Banking

d) Cash on Delivery

  • I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc

  • How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

a) GST amount: If applicable, the amount of GST collected from customer depends on category

  • If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer

  • For Cash-on-Delivery orders, can I check the package before making a payment?

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered

  • Can I pay using International Currency?

Unfortunately, at this time we accept payment only in INR.

  • What if the amount got debited from my side but I did not receive an Order ID?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet Please send an email at customer. Care mountern786@.com or Call us on 9939393434 and we’ll sort it out for you.